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WORKSHOP

Empathy & Difficult Conversations

Empathy & Difficult Conversations

  • Workshop Focus :

  • Empathy, Difficult Conversations, Communication Skills

Key Impact & Outcomes:

  • Discover your own level of empathy and how to use this positively within your workplace
  • Learn to be curious about others and communicate with compassion
  • Explore the power of differences within team members
  • Recognising and understanding conflict situations and how they arise
  • Understanding that everyone responds to conflict in different ways
  • Discovering and practicing methods to help de-escalate conflict situations
  • Developing strong communication skills to ensure the other person’s feelings are validated and the situation can be resolved
  • Practice using body language and vocal range to help calm situations
  • Practice being open and adaptable in challenging interactions with customers or colleagues
  • Recognising different personalities and communication styles

Our Empathy & Difficult Conversations workshops are designed to help staff develop techniques to improve their communication skills, in order to better relate to one another and their clients or service users, promote understanding, and build a compassionate and inclusive community.

Through a combination of immersive exercises, creative techniques and powerful curated discussions, we’ll work with your team to unpick challenging workplace situations, how to approach difficult conversations and demonstrate the importance of being open to another’s view of the world.

The Empathy workshop The Big House delivered had a big impact on me. The discussions that were had as a result were very open and fruitful, to a degree I have not witnessed before.

Foreign, Commonwealth & Development Office, Workshop Participant

Probably the best workshop we’ve ever had!

Foreign, Commonwealth & Development Office, Workshop Participant

Contact The Big House Means Business team to book or make an enquiry about how this workshop can be tailored to your needs, or check out our full range of workshops.

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